SOLUTION
AI customer service
24/7 AI bots that answer — with humans one tap away
The challenge
Define what is genuinely difficult in this scenario before choosing the messaging foundation.
Support headcount is costly and slow, and after-hours goes unanswered — yet pure bots miss nuance and can't escalate.
How IMCore solves it
Capabilities assembled around the business outcome, not a pile of isolated features.
01
Streaming AI replies (OpenAI-compatible / DeepSeek, etc.)
02
RAG knowledge base (pgvector) grounded in your own docs
03
Function-calling tools that hit your business APIs
04
Human handover & release — agents step in anytime
05
beforeChat rule hooks (keyword / turn → handover / block)
06
Pluggable Dify / Coze / self-hosted webhook backends