SOLUTION

E-commerce & live

Live-room engagement, buyer–seller DMs, and auto support

The challenge

Live commerce needs high-volume room chat, pre/post-sale DMs and support, with messages flowing back into your order system.

Live-room chat (high-volume interaction)

Gift messages and effects

Buyer–seller 1-on-1 DMs

Message callbacks / routing into orders & risk control

AI customer service (pre/post-sale)

Content moderation / sensitive-word filtering